HSBC Credit Card
Credit Card Payment

Sub: Credit Card Payment, HSBC Gold Card No.-4384 5999 9727 6315 and Credit Card No.-4384 5999 1439 5164

Dear Sir,

HSBC issued me two CC.- 4384 5999 9727 6315 & 4384 5999 1439 5164. In October 1st 2007 my wife deposited an amount of Rs.5700/, Chq No.-672919 (BOB), in favour of 5164 instead of 6315. I requested the bank to transfer the amount of Rs.5, 700/- to CC No. 6315 and to cancel the card no.-5164 which is creating confusion to us. But at the time of transferring the money HSBC deducted Rs.3240/ renewal charges of CC-5164 (for the card which I have never used) & transferred Rs.2086/-leaving an balance of Rs373/ at my Credit Card a/c 5164. I requested to HSBC to reverse the charges and to transfer the full amount to CC No-6315. In response to my letter Miss Jeyalakshmi-CSO reversed the annual charges through her letter dated January 8 (copy attached) and also advised me to contact with their phone banking Officer. I contacted with the phone banking officer several times but they have denied to reverse the same. Since then I have written to the bank several times and called to the phone banking officer not less than 30 times (every time they lesson the problem for 20 minutes discussed with their senior and then disconnected the lines). At present the bank has referred the case to a recovery agent. During last 2 months the agent every day calls me 20-30 times he shouted on me and asked for the money. He has no record he is not ready to lesson my argument. Due to so many telephone calls I am losing my mental piece. HSBC has black listed me and due to which other banks are denying to sanction me loans also. I request you to compel HSBC to settle my CC Account No.-6315 by transfering Rs.3613/- from my other Credit Card A/c and to stop the harrassment by the Recovery Agent.

Thanking you.

Yours faithfully

Pranab Roy

30.07.2009

Company: HSBC Credit Card
Country: India

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