HSBC Credit Card
HARASSMENT FOR PAYMENT OF NON SPENT AMOUNT ALONGWITH PENALTY AND INTEREST

I had taken Credit card no. 5548374279313461 in June.

I used it very sparingly upto Feb.

Statement for Feb received asking for payment of Rs, 17390 by 26.3.07. Payment made in full on 7.3.07., 19 days before the due date.

Statement for Mar was not received, After calling thrice, the statement was received on 25.4.07 (one day before the due date) with the due date of 26.4.07. Full payment of Rs.25616.87 made on 26.04.07.(due date)

No statement was Received for next 4 months. I called Customer Care and was informed that the transaction during the period was made for Rs. 1120/- by me.

But there was another internet transaction of Rs. 450 which I did not made.

I lodged my protest with Customer Care and also sent a written complaint on 22.6.07 to The Manager, Credit Card Services, Chennai disputing the internet transaction of Rs. 450/-.

When till August 07 no outcome was received to my complaint, on 21.8.07, I deposited the card with a request for cancellation at South Extn. Branch, New Delhi alongwith balance payment of Rs. 1120/-.

The Card was Cancelled after 8 months in April.

I have been asking HSBC to provide me evidence of following:

1.Monthly statements sent to me from Mar onwards.

2. Evidence of spending Rs.450/- by me.

The bank could not provide me either and delaying the matter.

In this process the disputed amount of Rs. 450/- has been multiplied to Rs. 11, 426.41.

After exhausting all channels I have addressed the issue to Mr. Rajnish Bahl, Country Head, who have also been passing the mails to his subordinates without giving replies.

Till date there are 463 complaints against this co.

Pl advise what to do...

Company: HSBC Credit Card
Country: India

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