HSBC Credit Card
Annual Charges of LIFE TIME free card

I was issued a HSBC gold credit card with add-on for life time free. After a year they charged me annual fee of Rs. 3000 which when contacted told me due to system upgrade this thing had happened. They reversed the charges that time and told you wont get charge me again for annual fee as its lifetime free card.

I also clearly stated that if I have to face annual charges next time then please cancel my card this time only as I don't wont to have further hassle. For which customer executive told me no its registered under LIFE TIME free card hence you wont have any annual charges. But second year they charged me again and upon calling them they refused to reverse the charges.

I told them to cancel my card. I paid money for the transaction I made. After some months I received calls from recovery collection office of HSBC, they told me you have Rs 3000 pending late fee. I explained all to them and contacted HSBC customer care, their I was told that my card is closed.

Even informing the same to HSBC recovery collection executive that I have been told by HSBC customer care that my card was closed they keep on calling me. They say that did you received any letter for HSBC for full and final settlement. Since HSBC never send me the same I said NO. So they say that account is not closed and you have to pay charges.

Now some people are calling me again and again and threatening me that you pay the charges else come in Lok Nyalaya DELHI for which any way you have to spend money for travel and stay.

I dont know what to do. Please advice me. its more than 2 yrs that they keep on harrasing me.

Company: HSBC Credit Card
Country: India

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