HSBC Credit Card
Bad Experience with HSBC

I hold HSBC Gold credit card (in fact two of them) and I had

set up an ECS to pay the total amount due directly from my bank

account on the payment due date. I find that recently in the case

of a rather large payment (about 1 lakh) they requisitioned ECS

from the bank 3 days before the due date. Anticipating their bill,

I had arranged sufficient balance 2 days before the due date, but

their early requisition took me by surprise and the ECS request

was dishonoured by my bank. When I learned this, I explained

to HSBC people and as per their instruction, I submitted a cheque

for the total amount due, which was duly cleared. However, HSBC

has charged heavy finance charges and are not willing to reverse

this. I believe I was not in fault and I am deeply disappointed with

HSBC for doing this. I am seriously considering going to the consumer court and fight it out. What do the members of this forum think?

Sudhi

Company: HSBC Credit Card
Country: India

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