HSBC Credit Card
Harassment by representatives

A copy sent to Hsbc.

5/15

To,

The Manager (Credit Card Division).

HSBC

India

Sub: Complaint of harassment

Dear Sir/ Madam.

I, Manish Gawde am holding a Mastercard having number 5422071007006687 for more than the last 10 years.

I presume that the very fact I am holding the card for so long proves that I have been an exceptionally good customer for your bank.

After all this years the kind of treatment meted out to me has been shocking and very very demeaning in spite of the fact that it was your Bank which was at fault in the first place.

It was your ATM machine which kept gobbling my card, It was your collection person who came and collected the cash as directed by your representative, it was your collection department which did not reflect my received payment for 2 months. It was your Bank which suspended my card, it was your collection department which kept calling me and asking for payment which I had already made, It was your customer care department which in spite of receiving all my complaints never made anyone stop from harassing me. The only thing I demanded to make my payments was that all the penalties charged for the mistake done by you all be reversed and an updated copy sent to me. I was promised a letter of apology for the mistake and a call from the collection department for the same which never came.

On the 10th of may I receive a call from your Worli collection centre for the outstanding payment and on my telling the person concerned that I am out of town and will be reaching Mumbai on Monday and you all can wait for the payment till then what response I get was absolutely shocking, The person Mr. Arjun Nikam accused me saying that that I am not paying the same on purpose and I do not have the money to pay back in the first place. Then I was abused by him and threatened that he will send someone to collect the payment that day itself, He then called up my residence and threatened my Wife with dire consequences on not making the payment to the representative. He told her that we will come and insult you in front of your neighbors and tell them that we are using the bank money and are not repaying it. He called my wife 5 to 7 times and kept on harassing her in spite of her telling him to speak to me only.

I then called him and told him to come personally after 9 the same evening as I was coming back immediately to catch hold of him. On telling that I we will make a police complaint he just mocked us.

I have registered a complaint for the same and have now decided to file a complaint against your Bank and also take legal action for the harassment you have made my family go through.

As far as your outstanding payment is concerned I will only pay that to MR. Nikam when he comes personally to collect the same.

You can take this letter as a complaint or threat is up to you.

Thanking you

Manish Gawde

Company: HSBC Credit Card
Country: India

  <     >