HSBC Credit Card
Constant harrassment by HSBC on false charges incurred on my card by someone else

Hi,

My name is Prarthana Chatterjee.

I was issued a HSBC gold card. However, I lost it sometime in March- April. I had called up the customer care and requested for a card deactivation. The customer care had confirmed that my card has been deactivated. Subsequently, after some days, I got a call from the customer care stating that a payment of 786 is due on my card and that I need to make this payment before my card can be deactivated. I made the payment via cheque (have proof in this regard) in my bank statement. I again requested the customer care to ensure that the card is deactivated. They confirmed that this has been done. I did not receive any statements after that. However, it seems that the bank never deactivated my card and my card was grossly misused by someone.

Almost after a year, sometime around July the HSBC bank collections team started calling and threatening my family stating that I had run away with around 32000 of the bank's money. They verbally abused my family over the phone. I then spoke to the bank stating that I had lost my card and had also requested the bank on many ocassions to deactivate my card. Also, I requested for proof in this regard that I had incurred 32000 worth of expenses on my card. The bank refused to provide any proof and continued to threaten me and my family. My family also lodged a complaint in the Lalpur Police Station in ranchi against Mr. Kiran Bopaiah from HSBC who had been calling, threatening and abusing my family and me. I had also sent a written complaint in Aug to the Head- Card operations who was based out of Mumbai.

On 17th May I was informed by HSBC via email that my card was deactivated on 3rd Jan06, whereas I had placed the request for deactivation in March-April 05. During this period, my card was grossly misused to the tune of around Rs. 30000.

Now, I am being asked by HSBC to make a payment of 74000 including interest charges for this amount. They have refused to furnish any proof that I had incurred any of this expenditure or the fact that that I had called up customer care multiple times to request my card deactivation. They have deleted all the call records in my name and stated that I had never made any calls.

They are continuing to threaten me and my family stating that they have issued warrants in my name.

I am being asked to pay a large amount of money on the card which has been incurred by someone else. I had also done all the needful to get my card deactivated on multiple ocassions. However due to sheer negligence of HSBC to do the needful, I am being made to suffer.

I therefore seek your help in getting this case resolved.

Thanks,

Prarthana Chatterjee

Company: HSBC Credit Card
Country: India

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