HSBC Credit Card
No response regarding a payment

I made a payment of Rs.- against my outstanding in the card on the month of Sept.07. The cheque was cleared from my bank but they are showing in my statement that the cheque is returned. When I launched a complain regarding it they have asked for the photocopy of my bank pass book which I have given twice via fax and collected by their executive and I had also contact them by email but till to date they did not response to the matter. On the very next month I made a payment of Rs.4000/- which got reflected in my statement but I stopped making further payment as I got no trace of that amount. One interesting thing is in one of their email they said that they cannot track my account but if that happens then how they send monthly statement.

Now they send me a legal notice for not making payment. I want to know how to deal with the matter please help me out.

Aninda

Company: HSBC Credit Card
Country: India

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