HSBC Credit Card Division
Continuous Non Receipt of Credit card Statement & Late Fee Reversal

This is with reference to the captioned subject, I Devendera Kumar Jha, is a subscriber of your credit card (the details of the same are mentioned below) for the last three years. Regarding the service from your credit card personnel, I am sorry to say that the same has been deficient and non-satisfactory. In this regard firstly I wanted to inform you that I have been clearing my dues in time. However even after a long and clear association with your bank, for the last four months continuously, I have not been receiving my credit card statement. The situation has not changed in spite of the repeated requests to your representatives and what I receive is only the false promises from your representatives. In spite of that I have been making the minimum payments on my estimate basis/ or on the basis of telephonic conversation with your representatives. Further after lodging complaints and making requests for so many times for non-receipt of statements, I was asked to pay the late fees and the interest for no fault of mine. I feel harassed both mentally and financially and your credit card has given me additional tension as against the big promises made in your advertisements.

However after making a written representation, I was promised by your representative that I shall be receiving the statements regularly and no interest and/or late fee shall be payable and I need to make the payments only in respect of the actual transaction. But even after a long time I have not received any statement till now. So I again request you to send the statement containing the latest dues (only for actual transactions) with out any interest and/or fine (as mentioned above) so that I can make full payment. Again I would like to request you please reverse the late fee for last two months as charged in the statement. Based on your response I shall make the payment and reconsider my decision whether to continue with the card or not.

Please do the need full in this matter as soon as possible.

Company: HSBC Credit Card Division
Country: India

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