HSBC Credit Cards
Wrong billing

Dear Sir,

Its very much disappointed from your side. that today I recived a sms from HSBC Bank stating that there is a outsstanding of Rs. 1263.78 on my credit card and I need to pay that amount by 02-Aug-08

But you will surprise to hear that, I m not using any credit card of HSBC Bank, last year I applied for the same, at that time my address was changed due to that I did, nt recived my credit card, So I called HSBC Bank Credit Card call centre @ 23739696 and they blocked my card

and, now again whn i call in your esteemed call centre first executive Miss kenjal picked my call approx 02:00 pm (16/07/08), she listed my query and asked me that she would transfer my line to cancellation department for the same, but after 15-20 minutes there was no reply, so I dissconnected the call, again whn I caklled some guy name rajeev picked the call again this time he discoonected my call with in 2-3 minutes without resolving my query

again on 02:17-18 pm i called 1 gal name tapasaya picked my call, she give me surity that she will reverse my amount and handled my query in very well and systematic way

my details are following, kindlly give me a confirmation that my amount is revered on urgent basis

name: atul nagpal

old address: J-66, south ex-1, new delho-49

mobile no. 09350065687

new address: A-25, okhla Ph-1, new delhi-20

credit card no (which miss tapasya gave me) : 4476929994507801

card blocked on : 16/Jul/08, 2:19 pm

Kindlly confirm the same on urgent basis, otherwsie i need to take somne strict action against this

Regards,

Atul Nagpal

09350065687

Company: HSBC Credit Cards
Country: India

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