HSBC India
Wrong billing System of HSBC Gold Credit card

This is regarding the Credit Card No. 4384599989082531.I have received a call from HSBC recovery department regarding due payment of 3953.25 Rs. which I had never used. I explained the situation to the person calling me but he was not ready to listen anything regarding this. So I am putting my again here on the complaint board expecting speedy action on the same.

I got HSBC Gold credit card number as above in around April science then I have not mad even a single transaction using this credit card. In the first statement from the HSBC there were some Repayment Protection Premium charge Rs. 505.62 where charged to my credit card irrespective of Zero usages of credit card so I called your customer care regarding this which they accepted the problem was there billing system so in the next bill sent to me the previous month amount was deducted.

But the next month again the same charges ayment Protection Premium, processing fee, other charges and late fee were added so I have called again to the HSBC customer care which they again accepted as there billing system problem and in the next bill sent to me the previous month amount was deducted the complaint No is : 180720082597 and next complaint no is : 2808066697.

Even after following up with HSBC customer care the consecutive bills kept adding the ayment Protection Premium, processing fee and late payment charges etc. against the credit card, which I have not used in its lifetime.

On Monday 11 May I received call from HSBC recovery department in which they asked me to pay the amount 3953.25 Rs. out of which not a single penny is due from my side to due for HSBC.

So here by I request you to clear all the undue charges levied against my credit card and initiate the process to cancel above credit card.

I have sent the request 2-3 time on info@hsbc.co.in but I didnt get any response from there side please do needfull for the same.

15-May and 22-May. I got call from Rahul Suri, The Number Is : 911145640225 recovery. They are not ready to listen anything regarding same. They want to I have to pay full amount of Credit Card which I have not used it its life time.

I have also visted Camp HSBC India branch, pune and mat with Amar regarding same but he told me you have only two option whether you have to pay total amount or keep sending request on info@hsbc.co.in.

I have also asked him about Grievamce Redressal but He told me there is no process about Grievamce Redressal.

On 25-May I got a message on my mobile that you need to pay 4376 Rs and Last Date is 15-June. Please tell me what should I do?

I have had bad experiences with this Bank, especially with the rude behavior of their collection agents in particular.

Waiting for your immediate reply and action.

Thanking you in advance,

First Name: Mahendra

Middle Name: Kumar

Last Name: Vishwakarma

Mobile No. – 9890379364

9271115208

EmailID: friends.mahendra@gmail.com

Company: HSBC India
Country: India

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