HTC India
Mobile handset Issue

Hi Team,

My self Amandeep S Narang consumer for one of Mobile Product HTC P3300 purchased from Jumbo Electronic (Ambience Mall), gurgaon with price Tag of 17, 500 (approx) Dated 05/03

Handset was been purchased with motive one of outstanding Bussiness Mobile phone with Extreme Feature as compared to other handset in market.

On 24 April handset stop working all of sudden and not booting up. Issue was discussed with Shop owner were handset was purchased from they were not even ready to listen to my query & Blindly told to visit Service Centre in Okhla Phase -11 which is nearly 90 Kms from my place.

With my experience in Electronic Industry for last 7 Yrs working with one of Hardware Giants IBM as Manager Tech Dept hope have good understanding of these devices as suggest by Jumbo Electronic duly visited RT outsourcing Phase-II after several visit to them Finally dated 28 July after raising to Consumer Forum Ref No_147690 for mentioned issue Service centre helped me for checking Handset. On 28 July Engg (Sanjeet) diagnosed Handset and found faulty Mobile hardware due to which handset was not responding.

Issue Discussed with Service Centre

No Charging Indication.

No Handset Response.

Routine Battery Checked & Rebooted no go.

Finally i was told HTC handset is having Faulty Mother Board which needs to be replaced & they shall Take 15 days time for replacement of motherboard thus handset was submitted with Call Reg No 072808-145 with Original IMEI no-351695017891955.

Now RT outsourcing service centre helped me in new manner with several visit to them to collect Handset with again wastage of money for no fault of mine.

Dated 4 Aug (Nearly 1.5 Month) handset was provided to me without Quality check due to there Time restriction and told to visit in case of any Problem with New motherboard with IMEI No-351695014983888 .

Now again on 20 March handset stopped working and same clause again to visit service centre to get the same issue resolved Shop owner not ready to help & service Centre asking for 15, 000 Rs to get M.B replaced as it is not in warranty.

Now here lies my question to company HTC one of major market Player in Mobile Industry is this correct way to treat customer.By looking with my experience seems it is my fault to Trust company and invest to suffer.

Company: HTC India
Country: India

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