HTC / Touch Dual
Worst After Sale Service

Hi,

I would like to inform everyone who is interested in HTC product in Saudi Arabia and Middle East that, HTC have no support for after sale service at all. I faced problems for after sales services for two of my HTC phones. First of all they do not have a care center but only through third partis i, e; NASA, SILICOM, ELECTRO, JARIR etc, ...who's job is just to collect your mobile and again look for a third party to repair ir and the cost to be charged from HTC. since, HTC do not trust them being all these people are Egyptians and can't speak English nor enogh qualified to handle such high-tech USA product, These Egyptians have no choice but to forge the customer by deceiving the customer by simply saying "we found water inside - or someone have already open this mobile or simply - this part is not covered in warranty " ultimately if you want to get your device which is suppose to be under warranty - PAY FOR IT otherwise YOU CAN NOT DO ANYTHING against these Egyptians since they are Arabic speaking - no one in this country will listen to you.

I lost my money twice, being an expat working in Saudi Arabia I sincerely advise everyone not to buy any of HTC product due to problem with after sale services.

I am sypathise with HTC - USA working hard to such beautiful product but is a failure due to bad supporters in Middle East.

Company: HTC / Touch Dual
Country: India

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