www.bangaloreonlineflorists.com
Online Fraud - Defective product and poor Customer service

I used the website http://www.bangaloreonlineflorists.com to send a Sweet Chariot pineapple cake to my mother in Bangalore on the occassion of Mother’s Day. The main reason i used this website was because it was the only one selling this brand of cakes that are my Mom’s favourite. The premium amount paid seemed worth it and so i placed the order on May 8th (2 days prior to the delivery date). On Mother’s Day imagine my shock when my Mom asked why i had ordered a cheap local bakery cake for her that was delivered the previous night itself!! i was furious and called the Customer Service number and was as usual given no satisfactory reply. i asked for a full refund or replacement with a Sweet Chariot pineapple cake that was denied. Raising a complaint on the website is of no use - i do not believe any one is monitoring the requests/complaints raised online. The Customer service number on the website is a one person monitored phone which often goes to the mailbox where one cannot even leave messages. This is a fraud company whose business has to be stopped.

Regards

Ujjwala

Company: www.bangaloreonlineflorists.com
Country: India

  <     >