Huawai Handsets
Manufacturing defect and phone locked automatically again and again

My huawai handset is automatically got locked. I went to RT Outsourcing, Authorized service center, B-19, 2nd Floor, Old DLF, Sector-14, gurgaon. Where I talked to Ms Madhu Raina, incharge of service center. When I told my problem that my huawai phone is automatically gots locked without putting any pin number. Then she and her technical person gave me the fake explanation that your phone is locked because my handset is old and now tata indicom company has introduced new sim of smaller size but my handset is of older model so its got locked by putting big sim. M using mobile since 10 years and that service incharge and her technical person is giving me such reason. If this is the reason of phone locking then why should customer suffer for this? How we would come to know that company has launched sim of smaller size. When I told all these things to Ms Madhu Raina, Service center incharge, she said she is helpless and I have to pay service charge or Rs 150. Why will I pay that money? If by simply putting sim in my handset, it got locked. This problem will arise again and again whenever I will change my sim. It means I have to pay Rs 150 everytime whenever my phone gets locked. Dis is the manufacturing defect of handset then why should customer suffer for this. Wen I talked to Ms Madhu Raina, she said I have to talk to Dubai regarding this concern.

Please do something and take necessary action against such type of service centers who harass the customers by giving fake justification. These type of service centers will affect the image of Huawai Handset Company and Tata indicom also.

Regards,

Nitender Yogi

09216747447

Huawai Handset Number –ESN:09617B3D

S/N: CH7PACA720800363

Company: Huawai Handsets
Country: India

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