HTC Touch Pro
Non replacement
- 04-17-2009
- 217
Dear Sir / Madam,
This is Kartik Raju. I have purchased HTC Touch Pro on 20/03 from a a shop named Shreeji Enterprises (India), Mumbai - 80. From the first day of the mobile it is giving problem to me. So i handed over the phone to RT Outsourcing Services Limited - Vikhroli (W), Mumbai - 400079 on 28/03/09 The problem which i was facing was
1) Battery use to get drained out very quickly for this i had to get my mobile charged twice or more in a day.
2) Hanging problem.
3) Touch Screen not working properly.
4) Handsfree problem.
They took the handset and told me they will call me once its is ready but to my disappointment no one called me so i had to go to there office and inquired abt it than only they told me that my handset is ready. The problem they told was that there was so part damaged so they replace it (Part name is Fru Suf Assay - This is relating to Touch Flow).
Than i took the mobile on 04/04. Than using the mobile for some day i got some more problem like 1) Automatic Restart. 2) Sometime there is no network coverage - Even though the network service is available 3) Touch Screen Problem 4) Hanging problem. So once again i gave the mobile to the same cusomter care depart on 14/04/09.
There was a technical guy named Mangesh with whom i discussed the mobile problem and asked him for replacement. He told me he will examine it for 2 days and tell me. Again no one called so i called them on 17/04/09 at 4.45pm and spoke to Mangesh. The response which mangesh gave me was not at all satisfactory he told me that the mobile is working very fine which i dont believe and as of replacement i dont think he is interested to get my mobile changed.
Since the amt which i have paid to get this mobile is Rs.34K and the services which i am getting is not worth of it.
I am also trying to write a complain letter to HTC for the mobile service and also for the customer care.
So kindly let me know what step should i take as per Mangesh it will be not replaced as of now.
Waiting for a quick positive reply
Regards,
Kartik Raju
Company: HTC Touch Pro
Country: India