Huawei Tech. Co. Ltd
Non replacement of cell

Dear sir,

I want to register a complaint against Huawei Tech.Co. Ltd. I had buy Huawei mobile on dated 7.11.07 and company had given warranty of 12 months from date of purchase. Last month I observed problem on my handset that I can not sent my voice as well as my handfree working is also very poor sometimes it connect sometimes disconnect itself so I visited the Tata Indicom website where I found the service centre location. I visited their service centre “ Triangle SysCom Pvt. Ltd” K-101A, Lajpat Nagar-II and they checked my mobile after verified my mobile warranty validity they took my mobile and told me that we will try to resolved its problem and you can take your mobile after 1 week time.

After one week when I visited they told that your mobile has a big issue and it only can be replaced by Huawei company. They issued me “Replacement Certificate” Serial No. 081004128492 on dated 4.10.08 and told me that from where you had buy your mobile that shopkeeper will replace your mobile, when I visited to shop the shopkeeper refused me and given me distributor address and told me that you can replaced your mobile from the distributor ends.

On dated 6.10.08 I went to distributor office “Communication World” Chaman Plaza, Garhi East of Kailash and submitted my Replacement certificate and Mobile handset with its all accessories and they told me that your mobile we will sent to Company and it will take about 15-20 days to replace and I waited again for 17 days.

On dated 23.10.08 when I visited to distributor office they told me that your mobile has back to us without replaced, I was very angry on them why they did it. They told me your mobile has come with objection that its screen cover lost.

I have complaint against Huawei that they have open their service center TVS (True Value Shop) those representing Huawei Tech. Ltd and they had already checked my mobile properly and Issued me Replacement Certificate then why should I suffer for long and I want to penalize on Huawei for consuming my lots of time and effort. If the company will do these cheap things with their consumer then nobody will courage to buy Huawei cell phone.

Thanking you

Yours truly,

Vinod Joshi

Ref. No. P57NB1792110992

Company: Huawei Tech. Co. Ltd
Country: India

  <     >