Huawei Telecommunications INDIA CO. Pvt. Ltd/Huawei C 5320 mobile handset
Regarding replacement/rectification of Huawei C 5320 hanset

I have purchased the mobile Huawei C 5320 on 19-07-08 from AMAR SALES 5, J.N. Mishra Building, Lucknow at a cost of Rs. 4200/-. On 25-07-08, I have inserted 1 GB micro SD memory card. But mobile is not responding it. I have dialed to mobile shop and personally gone to the shop from where I have purchased it. But owner of AMAR SALES instructed me if you will submit the mobile on my shop, then it will take seven days or if you have urgency personally contact service center. On 28-07-08, I have contacted the service center at Regent information system, I.T. Crossing, Nirala Nagar, Lucknow (phone 0522-6561103). After opening the mobile, service center engineer have told me that some parts of inside of mobile is missing/broken, so mobile cannot be repaired/replaced. Only replacement is the option because the SD card slot is attached to mother board. For the replacement talk to company. On demanding the telephone number/mobile number of the company, service center official told me see the number and address on the mobile box. I want to know why not mobile be replaced/repaired. I neither open the mobile nor used micro SD memory card before nor mishandle the same. Even I have not enjoyed the mobile more than 10 days. All functions of mobile is OK, the only problem is with micro SD memory slot/function. Either the engineer who opened the mobile is not expert or engineer has done something wrong with mobile during opening by mistake/intentionally or service center is misguiding me or this may be defective. I have already talked to customer care (022-67100007), but he told us he have send the request for replacement if not repaired. But till now, service center asking, he has not got any request for replacement. Kindly took this matter and help me. Your co-operation in this regard is highly appreciated. Such type of harassment with customer is neither tolerable nor justified nor in favour of your company. You are requested to examine the case and reply as quickly as possible so that I can take further action legally.

Thanking you.

Yours truly,

Sunil Kumar Chourasia,

Sr. Executive, RDSO,

B-91, Rajajeepuram,

Lucknow

Mob : 09450465012

Enclosure:

(i) Mobile cash memo/bill

(ii) Service center receipt.

Mobile detail:

HUAWEI C5320

S/N CT9MAA17B0507679

SAP ITEM Code 100002030

FCC ID QISC5320

Company: Huawei Telecommunications INDIA CO. Pvt. Ltd/Huawei C 5320 mobile handset
Country: India

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