Hundai i20 Asta
3rd year warranty of Hundai Vehicles

From

Prof. Dr. N. Murugesa Thanu,

Principal, ACT College of Engineering & Technology,

Nelvoy 603 107, Kanchi puram (Dt), TN

To

Thiru K Nehru transec@tn.gov.in

Minister for Transport

Transport Department

Government of Tamilnadu

REF: S4206-90703174 dated11/08

SUB: Requisition to consider the customer complaint- reg.

Sir,

This is to bring to your kind notice that I have purchased my i20 Asta (TN 19 Z 2234) from Susee Cars Pvt Ltd, Vellore through ready cash on 03/07. When I purchased I was given certain instructions regarding the 2 warranty and the extended warranty for the 3rd year. Now there are certain changes in the 3rd year extended warranty, which they had given. I would like to give a clear picture about this matter.

As I paid the prescribed amount, I got an extended warranty for the 3rd year, for my car.

Yesterday (19/08) I got an intimation, dated (11.08.09), from Hyundai Motor India Ltd that my i20 (VIN MALBB51BR9M066557) stating that my third year extended warranty is valid only up to 60 thousand kilo meters.

But while getting money, the dealer did not mention this kilometer condition.

I am not fully satisfied about their new condition. So I wish to withdraw my 3rd year extended warranty.

I had requested them to kindly return my money and implement their new rule to new customers and not to existing customers.

Regarding this problem, I talked to the Mr. G Shankar, Senior Sales Manager, Susee Automobile Pvt Ltd, New By Pass road, Vellore 632012 (TN). He promised to inform this matter to Hyundai Motor India ltd. Marketing & Sales Headquarters, A-30, Mohan Co-operative Industrial Area Phase-1, Mathura Road New Delhi, office.

I did not get any right solution or reply from his end.

I dialed to 1800-11-4645, 098-7356-4645 and told my problem to customer care executives to register this complaint.

Could you please consider my request and give a solution to my problem. I request you to kindly look in to this matter and instruct the concerned dealer for having cheated and done a mal-practice, in my case.

Thanking you

Yours sincerely

(Dr. N.M. Thanu)

Company: Hundai i20 Asta
Country: India

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