HUTCH Prepaid Mobile Subscription
Unauthorised deduction and Irresponsible reply by Customer Service

AM HAVING PREPAID HUTCH MOBILE CONNUCTION AND IT'S NUMBER IS 0091 9884181262. SUNDENLY FROM HUTCH HAS STARTED DEDCTING RS. 30/- PER MONTH AGAIST CALLER TUNES, WHICH I HAVE NOT SUSCRIBED. WHEN I RECEIVED A MESSAGE FROM HUTCH SAYING THAT RS. 30/- HAS BEEN DEDUCTED FROM MY ACCOUNT, I CALLED AND ASKED., FOR WHICH HUTCH CUSTOSMER SERVICE HAD GIVEN A COMPLAINT NUMBER AND ALSO I HAVE RECEIVED A MESSAGE MENTIONING THAT WITHIN TWO DAYS I W ILL BE RESPONDED. BUT NOW THE CUSOMER SERVICE PEOPLE ARE SAYING CHARGES ARE WEIVED. I THINK EITHER THE COMPANY ITSELF OR SOME OF THE STAFF ARE PLAYING. I AM HAVING ALL DETAILS OF COMPLAINT NUMBER, THERE FREQUIENT MESSAGES ETC., AS PROOF FOR RECOVERING MONEY.

THE CUSTOMER SERVICE PEOPLE ALSO NOT REPLYING PROPERLY. I THINK SOME NETWORK AMONG THE EMPLOYEES ARE LOOTING CUSTOMERS MONEY, SINCE IT'S PREPAID AND THE CUSTOMER HAS TO ACCEPT WHATEVER THESE PEOPLE ARE TELLING. BUT MY CASE IS CLEARCUT ONE AND I AM READY TO GO ANY EXTEND, EVEN IF NECCESSARY TO CUNSUMER COURT. IT WAS INFORMED BY HUTCH PEOPLE AT THE TIME OF COMPLAINT THAT THEY HAVE DEDUCTED ABOUT RS. 252/- FROM MY ACCOUNT. UNTIL I GET FULL REFUND OF THE DEDUCTION, I AM NOT GOING TO LEAVE THIS CASE.

WHEN I CALLED CUSTOMER SERVICE, THE CUSTOMER SERVICE PEOPLE HAD DISCONNECTED THRICE WITHOUT PROPER ANSWER. MADAM. ROMALA IS OE AMONG THE THREE CUSTOMER SERVICE PERSONNEL OF HUTCH, WHO HAD NOT REPLIED PROPERLY. THE OTHER TWO GUYS ARE MALE AND THEY ARE NOT READY TO REPEAT THEIR NAMES WHEN I ASKED ONCE AGAIN, SINCE I HAVE NOT NOTICED INITIALLY.

Complaint No@ 477090434 and 502845069

Company: HUTCH Prepaid Mobile Subscription
Country: India

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