Hutch Prepaid Connection-LIFE TIME
Double payment for “Life Time- Hutch prepaid connection

To:

Manager Customer Service

Vodafone Essar South Limited, Constantia Office Complex, 11, Dr. U N

Brahmachari Street, Kolkotta - 700 017

Sub: Double payment for “Life Time- Hutch prepaid connection”

Hutch connection: 9836631218, Sim No. 6030076

Dear Sir/Madam,

This is Dr. Tarun Kumar Gangopadhyay, a Senior Scientist in a Central

Government Research Institute.

On 04-01-08, I have purchased a mobile set (L6i Motorola) from M/S S.H.

Mumtazuddin Times (P) Ltd, 13, BBD Bag (East), Kolkata-700001 for my wife.

The name of the customer is recorded on the receipt (tax-invoice No.:53140)

with the name of my wife (Ms. Susmita Gangopadhyay). We have also purchased

one Hutch prepaid connection for Life-Time facility with a Simcard (sim No.

6030076) by Rs. 375.00/= (tax-invoice No.:53143) from your distributor M/S

S.H. Mumtazuddin Times (P) Ltd. After selling the same, the showroom people

said that to activate the sim-card we can go to any Vodafone centre and no

need to pay further.

Phone number of M/S S.H. Mumtazuddin Times (P) Ltd. is : 2243-7662, Mobile:

9830610488.

On 08-01-08, When I activated the simcard in a different showroom (M/S Anand

Telecom, 4B, Rani Bhawani Road, (Opp. Southern Market), Kolkata-700 026),

they also charged me Rs. 297/- for activation and Life-Time connection. So,

I had to pay again. Phone number of M/S Anand Telecom is 2466-9558, Mobile:

9831552432. They also informed me that there is no package available with

Rs. 375/- for getting Life-Time connection and I may get refund from M/S

S.H. Mumtazuddin Times (P) Ltd. for such mistake.

On 09-01, I went to talk M/S S.H. Mumtazuddin Times (P) Ltd., for such

double charges and asked for refund. They behave roughly, also blamed on M/S

Anand Telecom for taking double payment and shouted me to go to second shop

for refund of such double payment.

Finally on 09-01, I went to Vodafone store SPM (Vodafone ESSAR East

Ltd.) near Rashbehari crossing and submitted a written complain for the

above fact and waiting for your valuable response.

Now as a bonafide customer my queries are as follows:

(1). Is there any package of Hutch Prepaid Connection Life-time with Rs.

375/- as they are selling? As and when I checked the mobile set in Vodafone

store SPM near Rashbehari crossing, it is observed that life-time facility

is not available with the package Rs. 375/- sold by M/S S.H. Mumtazuddin

Times (P) Ltd. So, I want to get the clear picture about this product and

selling package.

(2). Why I have to pay twice? This is almost unacceptable as a legitimate

customer is bouncing in two different shops and salesmen of the distributor

are giving all wrong information (without giving satisfactory explanation).

Moreover, when we are going to the showroom of your provider they are just

giving blame on each other. We the customers are facing such trouble.

(3). Please send me the official confirmation about the Hutch life time

connection in my mobile set.

Therefore my humble request to take necessary action for the above mentioned

fact, to avoid such inconvenience to the customer. Kindly arrange re-payment

of Rs. 375/- or include as talk time in my mobile account Hutch- 9836631218.

Please acknowledge the receipt of this letter. I am waiting for your

valuable reply.

Your sincerely,

Dr. Tarun Kumar Gangopadhyay,

28/A, Sahanagar Road,

PO: Kalighat, Kolkata (Calcutta)-700026, INDIA

Phone: BSNL line: (033) 24649329, BSNL Mobile: 9433701562

Emails: tkgee@hotmail.com, tkg@cgcri.res.in, tkgee2@yahoo.com

Company: Hutch Prepaid Connection-LIFE TIME
Country: India

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