Hutch/Vodafone Pre-paid Connection
De-activation of service despite payment

My wife had been using a Hutch/Vodafone pre-paid connection number: 9811505047 since 2002. In October she went to Chengannur in Kerala where there is no network reach at all times. In order to retain the number, i kept recharging the connection from Delhi itself. However, after recharging last in September (confirmed "accepted" via phone), the sim card was reading "not registered". When i went to Vodafone Store (Sant Nagar), i was told that it was a technical fault and i would be issued a duplicate simcard once i applied for the same. However, in my following visit, i discovered that the number had been de-activated since August. I was that the number has been alloted to someone else in 3rd October. What's more, they said they don't have any history of any recharges made by me or my wife on the number, the last one or anytime before. What's surprising is how they could de-activate the number without prior intimation (despite my making regular payments to retain the number). What's more, supposing they had deactivated the number in August and alloted it to someone in October, why did they accept my recharge payment in September?

Of the several hours i have spent trying to contact Vodafone's helpline numbers, i have connected only once, and the executive couldn't help as his computer didn't show any transaction detail of the last owner.

I want to follow this up and reclaim my wife's number as all of her contacts of 5 years know this number.

What should be done? Somebody please advice

Company: Hutch/Vodafone Pre-paid Connection
Country: India

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