Hyndai/Santro
Santro Car Dealer Complaint

Hi,

I have purchased santro car XL on Sept 1st 2007. Till date I have been facing lot of problems with my car. I have been facing problem of engine getting overheated right from beginning but my car dealer (Ram Niwas Rohil, 62/14, W.No.18, Gurgaon) is not listening to my complaints. When I reported my problem and gave my car for service, he removed the Thermostat without my knowledge. In absence of thermostat, the temperature gauge goes above ideal level when temperature of car goes above 96 degree Celsius. During this period I drove my car only in NCR Delhi region and temperature would never have gone up 96 Celsius since the travel distance was too low for engine to get at that temperature. I came to know couple of months back about the actual problem when I drove my car for long drive. I had my family travelling and car stopped in between because of engine overheating. My car is getting serviced at Capital Hyundai service centre Noida regularly right from first service of car. The weird thing is that even capital Car service center guys could not anticipate the problem in three services done at centre unless I actually faced the problem.

The head gasket was changed and I ended up in paying more than Rs. 10, 000 to rectify the problem. I have been told by the service centre guys that my car engine is about to crash since the car has run in overheated condition for long time. The reason is that I could not find the car overheating problem since Thermostat was deliberately removed by car dealer i.e. Ram Niwas. The dealer might have thought he will get away with problem if issue is not reported for some time.

My humble request to Hyundai Motors is that such dealers should be punished and their license should be revoked. I have faced lot of problems because of dealer and he is responsible for current condition of my car.

Had he rectified problem at first instance instead of bluffing me, I would have good faith in Hyundai which I have completely lost.

I can’t take this car to any long drive. I think my car is having manufacturing defect and need to be changed without any further delay.

I am fed up with this Hyundai product and want replacement as soon as possible otherwise i have to rush to consumer court without any delay. Requesting you to look further and close the issue urgently.

Regards,

Amit Khurana

Car Registration: HR26AM-6067

Company: Hyndai/Santro
Country: India

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