Hyundai
Poor, unprofessional behaviour of service centres

Dear Sir/Madame,

I am writing this mail to express my discontent/anger over the inhuman and un professional treatment by one of your HYUNDAI service centre's in Kurla Mumbai.

I had bought a HYUNDAI SANTRO from L.A.Motors (Continental Motors) in 2006.

On 29th of January i had given my car for regular servicing to Continental Motors. I am was promised delivery of the same yesterday (30th Jan). I was doing regular follow ups with the agency and was promised guaranteed delivery by yesterday evening. When i called up the Hyundai Service station, Kurla, Mumbai later in the evening, i was in for a surprise. The executive there told me that " They had accidentally left the light in the care switched on and hence the battery was discharged"... and hence he would not be able to give me back my car!!! Further to that he assured me that i would get back my car (with charged battery) by today (i.e 31st Jan).

When i did not get a any call from either your agency or the service centre, i called them up on 022-25132251. To my utter shock and disbelief, i was told that they had forgotten to charge the battery and hence the delivery would be delayed by one more day!!..This to my mind is simply not acceptable.

On insisting that i need the delivery, your executive told me that he is returning the car to me without any guarantee of the battery being charged!!

It like i dont own the car and the service station is doing a free privelage by servicing my car.

Needless to car i am hurt, shocked, disgusted and feel cheated. This experience is going to stay with me for long and i pledge never to buy any car from HYUNDAI again in my life!!

Kindly do the needful at the earliest. A consumer redressal forum is my next destination in 48 hrs.

thanks and regards

Prem

Company: Hyundai
Country: India

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