Hyundai Getz
Poor Service provided by dealer - KUN Hyundai

Dear Sir,

I recently gave my car for servicing/repairing a problem with the Airconditioning. The dealer diagnosed the problem to be with the timing belt, AC idling pulley and another part and charged me about Rs. 8000/- to repair it.

After supposedly carrying out the repair, they handed the vehicle to me but the problem persists. I am not sure if going back to the dealer will help - I dont trust them to do the work properly and to my satisfaction.

I have been subjected to similar treatment earlier too. Whenever I give my car for repair, they make the interiors dirty too. Since we generally are given delivery in the evening, such poor workmanship details are noticed only later. Given the hectic pace of life in general, it is very difficult to go back to the dealer immediately.

Very recently, my car broke down on account of the remote locking not working and I was again subjected to very poor service - the emergency road service personnel directed me to the remote locking accessory dealer who said that they will service the complaint ONLY on Monday (I complained on Sunday). Bottom line, I could not use the car when I needed it the most.

I am at a loss to know what to do with such problems. I am losing confidence in Hyundai and their capability to provide after sales service to the satisfaction of their customers.

I request the consumer forum to help consumers like me to take strict action against both Hyundai and KUN Hyundai for not attending to the customers properly.

Thanks and Regards,

S.Ramaswamy

Company: Hyundai Getz
Country: India

  <     >