Hyundai/i-10
Epeated service complaint

Dear Sir/Madam,

I m the happiest customer, in respect of making complaint for 3rd times, at the address cr@hmil.net but getting no postive response and i am making complaint at this address for the first time. This time my i-10 make registration no. UP32 CH 3839 inter the so called “SAS HYUNDAI service care, Kanpur road, lucknow” for first paid service according to the request made from call center to get my car serviced at above mentioned service centre one time again.

I think, above mentioned service centre, would be the worst centre in the eastern U.P. and this centre is open only to suck the blood of customers but inspite of repeated complaints customer is not getting satisfactory service of their vehicle whatever the model under the brand HYUNDAI.

I m explaining the service provided by this centre again to my car (this time paid) and make justification at your part for which I don’t need explanations. Stage wise explanation is as under;

1. My car get registered for paid service at 11 AM on 14-08-09.

2. Assistant gave attention to my car at 11:35 AM and registered following complaints from my side;

a) Exceletor and break paddle are little bit free for which I have to make little more pressure to excellorate the vehicle and break.

b) Fan belt is making lots of sound.

c) Pilot seat belt is not properly functioning.

3. Throttle cleaning, air filter cleaning, spark plug, check and replaced, Break oil check & replace etc.and engine oil, engine filter replacement and engine flushing are the things suggested by the attendent for my car for which i have given my concent. Attendent suggested that my car will be ready at 6pm.

My car went inside the garage at12.30pm and different -different persons put or side my car from one place to another without anything done to my car as a part of services and this episode last till 3.30pm. I came out from customers room, reached up to my car and burst up to the employee. After this action my car get attention by a person in privet clad.

I was standing by my car and seeing and capturing the vedio clip from my mobile to everything done to my car as a part of service. Firstly, a oil was pourd in engine oil and my car was put in starting mode for only 02 minutes. I had read on this part that after adding the oil inthe engine oil, the vehicle must be left in starting mode for atleast 10 minutes but this had not been done to my vehicle.

Secondly, air filter and spark plug checked and clean while fan belt was made tight. Thirdly, engine oil and filter was replace but noting has been done on the part of engine flushing and throttle cleaning for which center has charged. Fourthly, all 4 wheels are open on the part of complaint which i have made. When wheels are removed i found all the 4 discs on which wheel rests are badly rusted (the part rushted is clearly viewed in my mobile video clip). I asked repeatedly to the undress attendend who is actually doing the service part of my car to remove the rust in order to avoide future problems, he had not listen to this part and only blow the air to those areas to remove the dust as well as rub the shoe brake with sand-paper, and finally tied up the all 4 wheels and nothing else on the name of service is done by the attendent and send my car for washing. The center had charged for paid service but nothing is done on the part of service to my car for which in this charges the things actually had to be done in my car.

This time i will certainlly go to the forum since this time i had proof of it and i know that no action will be taken from your side. This i am sure since no action taken on your part even after the complaint done by me after 2nd and 3rd free services.

thanks,

Sanjeeva Kumar Singh

Asst. Dy. Director

Mid Day Meal Authority

Lucknow

Company: Hyundai/i-10
Country: India

  <     >