Hyundai Motor India Limited
Unsatisfied service provided by Hyundai in Kottivakkam chennai branch

Hi,

My name is sathish, I own santro xing and I am dwelling in chennai now.

This complaint is related to the service provided by the Hyundai service center kottivakkam chennai branch.

I had a major problem of water leakage from bottom in my vehicle due to this carpets become wet which inturn can drive the car with bad smell prevailing

inside.

So on 4th october, I dropped my car in Hyundai service for a paid service to rectify this problem as well for regular service. The executive who attend my

case while check-in had urged me to go for anti corrosion paint which will solve this leakage problem forever and if they find any holes at the bottom, they

will clear that. And the vehicle was blocked for 4 days and atlast I got the call to check-out the vehicle.

As usual like other customer, I too got an unbelievable bill which comes around Rs.9000 (labour, service charge, painting, 2 holes blocked, regular check-up

carges etc). Once I collect & drove the car, I again got the leakage problem within 1 day. When I called the same executive who attended this case, he

suggested me to bring the car to look into the problem again.

Since I was out-of-station until 16th nov (intimated to the executive), I took the vehicle back to the service center where that executive started saying some

new root cause and made me to check-in the vehicle for another check-up.

Even after the resolution time mentioned in the complaint form got elapsed, I didnt receive any call from them. Atlast, I tried to reach the executive to

know the status. Unfortunately, he was in soem training and redirected me to another executive. When I went to check the current status to the service

center, I got to know that the workers has only dried the carpets and can t find any holes at the bottom due to inadequate knowledge on the complaint filed.

I really stressed to show the disappointment on them and told the problem again and urged to complete it soon. Atlast on 19th, I got the call to check-out

the vehicle. Before paying te bill amount of Rs.1100 (carpet cleaning, holes blocked), I have got confirmation for the 100% guarantee from this new executive

that I wont come again for the same leakge problem. Checked-out successfully.

But once started driving it, within few hours I ended-up the same problem. Again i called this new executive explaining the scenario. He told to bring the

vehicle back the center...

Now I have only one concern or question to hyundai service management, is this the way the customer getting their problem solved during their paid service?

Hope you can understand the difficulties I have faced in this scenario, which I have elaborated in detail above.

The executive have handled the trial and error method in my case, that is, simply without proper analysis they found a root cause (anti corrosion painting)

for the problem and did some repair and ask the customer to pay the bill and once he face the same issue, ask him to come back and go for another root cause,

repair, pay the bill, keep going...

Atlast the problem still exist, I keep paying the bill for repair, also when the vehicle repeated dropped into the service center, I got into lots and lots

of personal problem

I had the great faith on the Hyundai brand in the market but after this incident I was pushed to change this mindset.

I do have collect all the proper documents to take this case through the right channel.

I still believe that the Hyundai will take this case seriously and provide me the proper explanation and solution soon.

My contact details,

sathishkumar

9003269129

kumar.sathish123@gmail.com

My vehicle details,

TN30 M8664 santro xing

Complaint raised on,

Hyundai motor service center, 1/182, East Cast Road, Kottivakkam, Chennai- 600041, Tamil Nadu

Regards,

Sathish

Company: Hyundai Motor India Limited
Country: India

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