Hyundai Motors
Poor after sales service

Dear Sir / Madam,

I have purchased a Hyundai I-20 (Black, Magna) with invoice number Invoice no. LAMPL/0570 on 7 Aug 09. At the time of initial billing, I was asked to pay an amount of Rs. 559168 which I paid in full before delivery. However, the final invoice was of Rs. 557436 when I took delivery on 10 Aug 09. Hence, I paid an excess amount of Rs. 1732 to Hyundai which the company is liable to pay back to me. At the time of taking delivery, I was told by the concerned person that I would be sent the refund cheque within a few days. However, even after repeated reminders to the concerned Hyundai dealer (L A Motors - Continental Hyundai) sales person, I have not got any response on the same. I have even visited the Mulund Hyundai Continental Showroom THRICE to remind of the refund cheque but have got a feeble response. The concerned sales person has stopped taking my calls in the past week and there is no reply to my sms requesting to call back.

After multiple complaints sent by e-mails, I received a call from a Hyundai representative by the end of August confirming to me that I would be getting the refund in 1-2 weeks. Its now been more than 2 months since I have purchased the car and I have yet not received the refund cheque nor any update on when I would be getting the same.

Kindly advise as to how I shall resolve this long pending issue and get my money refunded back.

Thank you,

Regards,

Sooraj Aru

Company: Hyundai Motors
Country: India

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