Hyundai sabtro car
Very poor service

I am the owner of Hyundai Santro XO car since 2006. I had bought it in NSB Hyundai, Trichy. Later on trnsfer i got my service done in Susee Hyundai, Tirunelveli.

I have been getting my service regularly after every 10000 kms.

Somewher in Novem, ber 2008 company had called for free service at its 10th year. I had sent my car to susee Hyundai where the serviced (said so) but chrged me for the service. Also they told they have done my 10000 km service and changed oil, filters, coolant etc.

After a month when I went to Trichy my oil indicator showed low oil so I checked & found empty oil sump. Normally it has never happened.

I went to Arasu Hyundai, Trichy where they checked & found no oil had been poured during the service & even the coolnat had not been changed. They filled oil & coolant.

On my return I went to susee Hyundai and they apologised & did one more srvice.

But since then, my car has been consuming oil very heavily.

I got it checked & found that probably the rings are worn out & possibly the pistons too. The repairs may cost upto Rs. 20000/-. Once during service a few articles left in the car was found missing. I had complained to the MD of the company but no action taken.

Now i have lost my faith in Hyundai & I am getting my car serviced by private garage.

I am also a holder of extended warranty right from day one.

I want the company to look into the matter and compemsate my expenses and also enquire into the working of Susee Hyundai.

I expect a reply at the earliest failing which I may contemplate legal course.

Venkat raman

Company: Hyundai sabtro car
Country: India

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