Hyundai Santro
Unsatisfied with the car due to maufacturing defect

Hi

This is Geeta Arora, I have purchased my new brand santro xing XO (top model) with CNG fitted by the authorized dealer HANS Hyundai, Moti Nagar in Sept. From the very begining I am facing problem with this car, initially there was misfiring problem - i.e. after every 1000 to 1500 kms, my car's spark plugs get short, so many times I went to authorized dealer HANS Hyundai to get it replaced. Everytime they repair/replace the wires, plugs etc. After that another problem has knocked into my car which was Pickup problem. again i visited to authorized workshop, they told me that "THE TIMING HAS RETIRED", very unknown term to me well they told the solution also which was CHANGE OF CRANK SHAFT alongwith the garari etc. So my car was dumped with workshop for 8-10 days. It was done in Feb' 2009.Well 1 or 1 and half months nice driving, royal feeling but again in April' 09, the same complaint arised, went to workshop, this time they serviced the vehicle and changed the plugs. Again after 2-3 months pickup of the car was only & only 20km/h, immd. stops if you try more than 20. Again called the pickup to take the car to their workshop and check the same. They took the car from my place on 13th Aug. On follow-ups with them, got the info that i would get my car on 23rd Aug at 12 p.m. Before 11 itself i again got a call from workshop that he problem was resolved but when they were taking the test/trial of the car, it suddenly stopped, on asking reason, they said we also don't know but now we will check wriring etc, I asked them to gte the scanner done of my car, they said that on scanner nothing problem was indicating. So the car is still with them for their R&D.

On 24th aug I talked directly with Hyundai, and transferred the ownership to them as it's their product not HANS's home made, Well i don't wether anything will happen or not but i will surely wait for 2 more days after that i have decided to take a legal action against Hyundai, As due to this vehicle i am facing lot of problem as i am working and i need to take a private cab daily for office pick&drop. This car mently & financially harrassing me a lot.

I myself feel the most dis-satisfied customer of hyundai. I will never recommend Hyundai to any one of my near & dears.

Thanks

Geeta

Company: Hyundai Santro
Country: India

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