Hyundai Santro XE
Poor service attention and quality

To

The Manager Service

RUDRA HYUNDAI,

BAMUNARA, L&T More, NH-2

Opp EPIP plot, Durgapur-713212

Sub: PMS & Switch Assy Dimmer rectification, Car no WB-38R-6718

Ref: Service invoice noB200901406 & C2009070002 dated 01-07-09

Dear Sir,

The undersigned visited your service facility at above address on 1-07-09 for PMS & Switch Assy Dimmer rectification (fully paid service).

I had a unpleasant experience during the service session, unlike the earlier experiences at your Asansol service facility.

1. I presented my car for servicing on 1-07-09 at 10 am after seeking appointment on the previous day. After job card was prepared, I was given estimated completion by 1-30 PM.

2. A new trainee technician was assigned to look after my cars needs, who could not deliver quality work, often seeking assistance of his other colleagues.

3. Dimmer switch assy was required to be changed. Although this job was successfully done, steering wheel reassembly took 3 trials to fix alongwith FR/LS suspension check.

4. The car was delivered at 4 pm after sacrificing one of the planned jobs i.e. injector cleaning.

5. As precious time was spent by me to avail the service on 1-07-09, I did cooperate to fullest to the extended time spill upto 4 pm but the job remains ill done.

6. While driving, I find that the steering wheel remains skewed due to misaligned fixing after assembly of Dimmer switch. Also when the steering is locked, the wheel remains skewed.

I request you to kindly look into the issue and arrange earliest rectification of the problem without which I am unable to drive with ease.

An early redressal is solicited please.

Thanking You,

Yours’ truly

Date : 04-07-09 (KVS Uma Mahesh)

AGM (Shipping)

SAIL/ASP, Durgapur -08

Mob : 09932098843

Phone : 0343-2568069

Company: Hyundai Santro XE
Country: India

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