Hyundai Verna
Unability of problem solving resulting in further damages
- 08-12-2009
- 310
To All the people who think of buying a hyundai product from pune through kothari hyundai: Read on:
We own a Hyundai Verna petrol car which we bought on 02/08 through Kothari Hyundai. Recently on 04/08 we experienced some problem with the gear shifting. It suddenly started giving such problem. When we called upon breakdown service, they too wore not able to identify the problem (still charging Rs.270 for the same). Next day i.e 05/08 i took the car to the service station at bopodi. There they took the vehicle for problem solving. The first diagnosis of theirs was of the Cable Assy to be inactive and suggested to replace, which they did. I took the delivery of the car on 07/08.2009 after paying Rs.2528/-. That time the gear shift problem was not there. Next day i.e 08/08 when after driving the car for 40 km, again the primary problem re-occurred. For which i again i submitted the car to the service station. Now to my surprise this time after two working days i.e 12/08 they said the Clutch plates, pressure plates had to be changed because the pressure plates wore fully burnt down. This time the bill was Rs.6447/- I had an argument with the manager where he deducted the labour charges for the same. Well now we have some questions to be answered:
1. Why was the diagnosis not fully efficient at the first place?
2. Why the gear box and the clutch plates, pressure plates not checked at the first place?
3. Was the cable replacement necessary or was it changed because of poor diagnosis?
4. Do really the clutch plates, pressure plates affect by just driving 40 km?
This all cost us 7 days along with the repairing charges plus the anguish as an addition.
We already use three Hyundai cars in our family collectively for past nine years. This is for the first time we are facing such problem. The product is undoubtedly best but the after sales service needs to be well handled and also hidden costs such as breakdown service should not be charged if the problem is not solved.
Company: Hyundai Verna
Country: India