IBM
BSNL Broadband conection - Customer being harassed

Hi,

I have BSNL broadband connection with leased modem.

The BroadBand stops working any time. ADSL link is not blinking. This is the same status for last one month.

As far as complaint is concerned, I keep calling 24 Hour customer care but after telling for about two minutes that the call is in queue, the call drops. After trying for as many as 20 times, wasting an hour, if I am lucky, I will get to an executive. They log the complaint and tell me that the problem will be corrected in 7 working days, standard answer.

Most of the time it not possible to reach Customer Care and I have to call the exchange. However, the time taken to do the job is same. Exchange officer insists that lineman will visit my house. Probably he knows that this is the best way to postpone any action to Saturday as I can not be found between 10:00 AM and 5:00 PM at home.

I'm forced to pay the rent for broadband though I'm not able to use it since my landline will get disconnected, if I don't pay the rent.

Company: IBM
Country: India

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