Icici atm at panchpakhadi
Less money given by icici atm

I am a regular visitor of icici bank atm located at panchpakhadi Thane west. In month of Feb i visited atm but brinks security had come to refill money at that moment so i have wait outside atleast for 40 min.

Once they have completeted with this task of refilling money i was the first one to access atm. I requested for Rs.8000. wherein that machine gave me all thousand notes. Now it should be eight notes of thousand but one note i found out to be a hundred note. So here almost i got rs.900 less from atm.

It was almost 8.15pm so could not go to branch as it must be almost closed. security gave me the number of customer care to complaint but phone at atm was not working so i have call up on charged no.from my own cell... Once i dialled IVR just gave me the options of there products but not atall connecting me to customer executive i have try so hard to reach customer care executive. atlast i cud not reach executive so next day i went to the branch located at ram maruti rd, Thane west. I waited so long hrs there so that my complaint cud be heard. Finally executive noted my complaint and gave me a so called complaint no and asked me to wait 17 days.still i cud not get my money back. still waiting.and as per icici they cannot find out tat i got rs.900 less from atm as they do not have record. In there so called bloody systems they say tat i had completed with the transaction of Rs.8000 and its done. They cannot find valid record of rs 900 and they cannot do anything more than this.and they gave me such a bull shit answer almost after 1 month. SHAME ON ICICI FOR DUPING THE OLD CUSTOMER IN SUCH A BAD MANNER.NOW WHERE IS MY RS 900 IN THE POCKET OF BRINK SECURITY???

Company: Icici atm at panchpakhadi
Country: India

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