ICICI BANK ATM
ATM malfunction

I needed to withdraw Rs. 1000/- and tried to do so from an ICICI Bank ATM with my HDFC Bank ATM card. No money in first attempt. Tried again. No Money again. Tried Again. No money again.

Next day, I opened the net banking and saw Rs. 3000/- deducted from my account.

Several phone calls to the phone banking service of HDFC Bank

I lodged a complaint with HDFC Bank. ICICI Bank refused to pay back (as per HDFC Bank) and said that cash was dispensed.

Several phone calls to the phone banking service of HDFC Bank again

I then went to a branch and filled a charge-back form for further investigation

Several phone calls to the phone banking service of HDFC Bank again

Almost 2 months have passed and I am surprised by the unconcerned behavior of the bank.

Also, machines like ATM are meant to be totally fool-proof. Guess here too corruption leads to inferior quality.

Company: ICICI BANK ATM
Country: India

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