ICICI Bank - ATM Card
Debit of 5000 Rs from Savings A/c against un-successful ATM Transaction

Undersign holds a saving A/C No. 002101037058 with ICICI Bank, Sector-14, Gurgaon Branch.

On 17th May’09, I visited Axis Branch ATM (ATM ID – S1AC131) located in Galleria Market, DLF Ph - 4.

Attempt to withdraw 5000 Rs was declined.

To my surprise, I rcvd sms on the same evening that 5000 Rs have been debited from my A/c.

On 18th May, I called and registered complaints against above two transactions and was given service request nos –

SR106522238

Since then, I’ve been following up with your Customer Care Dept on phone and was then adviced with additional SR’s

SR 108133288

SR 108363596

Finally Customer Care informed me that they have rcvd a statement from Axis Bank that the above transaction was successful,

In order to support my case, I have submitted to ICICI Bank authorities the transaction slip that I got from the ATM M/c confirming that the "withrawl transaction has been been declined" (ATM Record No. 9652)

In between, I made personal visits to Sec 14 Branch on 10th & 24th June, and have registered complaints with the concerned authority.

Since more than one month now, I'am struggling to get my 5000 Rs back.

Pl help!

Company: ICICI Bank - ATM Card
Country: India

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