ICICI Bank
Zeroisation of my saving account

Dear Sir/Ma’am –

Manager Customer Service

ICICI Bank

Subject: Zeroisation of my saving account no: 004001508773

I am Mohammed Mustafa Khan, an Ex-employee of ICICI bank and I served ICICI Bank - Phone Banking Group Limited, Hyderabad India from April 07 to August 05 bearing EMP no: 118814

ICICI Bank - Phone Banking Group Limited, Hyderabad India

• Initially started as a Phone Banking Officer and later promoted to Senior Correspondence Officer.

Following were my responsibilities:

• Responsible for resolution of various customer credit issues like Late Charges, Merchandise Disputes, Credit Balances, Payments and Promotions etc.

• Analyzed & audited the correspondence and prepared reports for the manager.

Well, after couple of months I got an opportunity to work with an organization based in Srinagar (J&K), hence I immediately moved to that place. However, neither Miss. Shobhana Bhaskaran (Manager credit card – correspondence department) nor the HR people informed me to cancel my salaried account and I was also not aware of it, as this was my first working experience.

Now when I came to Hyderabad and visited my rented house, I received Quarterly statement for same account showing my balance in negative and I was surprised and shocked. If I would have got a call, I would have immediately closed the account.

As per the conversation with the customer service group, i regret to inform that I am not getting the exact information among the service officers; i had wasted enough time in meaningless conversations regarding the cancellation of my savings account.

Further, I would like to inform you that I am interested to open a new account with ICICI, by zeroisation my prior account, as there are lot of charges put on it. Moreover as an Ex-employee ICICI family, I request you to help me in this regard.

Please feel free to contact me via email arshad.patan@gmail.com and waiting for your acknowledgement

Yours sincerely

Mohammed Mustafa Khan

Email: arshad.patan@gmail.com

Mob: 91-9885331760

Company: ICICI Bank
Country: India

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