ICICI Bank
Debit of money from account -Money not rceceived from ATM

I am having Salary account in Noida Sec61 branch. I tried

withdrawing money from my debit card from other bank ATM (Punjab national Bank ATM at MIG

Flats Market, Rajouri Garden, New Delhi -110027) on 5th Dec

First I tried withdrawing Rs 8000/- Money didn't come nor did ATM slip but transaction

timed out message dispayed on ATM machine

I again tried withdrwaing Rd 8000 but same thing happened.

Immediatley after that I recievd two SMS (at 11hrs 43 min 32 sec & 11 hrs 45 min 13 sec)

on my mobile that each mentioning that Rs 8000 has been debited from myaccount. On

checking my account statement online, i verified the sane, and logged comliant with ICICI

SR 88545774 on 5th dec and i was assured that request will be procesed in 8 working

days. Again i followed up and this time on 18th Dec i recived mesage that " We have

initated a chargeback process on paying bak for Rs 5000" requesting me to wait for 12 more

days. I followed up with cistomer care and they said that SMS of Rs 5000 (instead of Rs

16000) was sent by mistake and siad that it would max be done by Jan 03. I logged a

call again on 07 Jan SR 92288441 but still nothing has been done

Its been more than a month that my Rs 16000 is stick up

Kindly arrange to get it released with confirmation to me immediately as I can't affoerd

further delay

Company: ICICI Bank
Country: India

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