ICICI Bank
Money debited without any notice

Hi,

This is Mr. Gopi Krishna Kishore from bangalore. I am holding salary account (000201560234), with ICICI Bank, Bangalore, since october. In October i recieved a call from ICICI Bank customer care about my platinum credit card. She said that, as i am holding salary account in ICICI Bank, they are issuing me a Platinum credit card. I had accepted and they had issued the card. On 3rd February i paid my online credit card payment for Rs.6, 332. And on the next day i noticed that the same amount has been debited once again from my account. I called customer care of saving a/c dept and they said they don't have any idea and routed the call to credit card dept. Even after waiting for more than half hour no one has responded. I called the credit card dept directly and explained my problem. I was shocked when the executive said that while issuing the card itself 'Auto Debit' option is being activated even without my notice. When i asked for the clarification she said she doesn't have any information, i have to send email and later they will respond. I requested them to atleast revert back my excess paid amount, but they denied for that also. She said that next coming months outstanding amount will be deducted now and remaining amount would be paid. This is absoulutely cheating the customer. Due to this unnoticed transaction my other commitments got effected. I had to pay my loan and that got failed. Please do take appropriate action and help me in this regard.

Company: ICICI Bank
Country: India

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