ICICI Bank
Attitude of Branch Executive

I am holding ICICI platinum, Titanium, Gold, Future Gold credit cards of ICICI Bank. 6 Months before I went to one of the ICICI Branch in Pune for my Credit Card Statement. It was immediately required for submitimg it to the HSBC Bank for Balance Transfer. I Requested the Brach Executive that " I have not Received my Hard Copy Statement & I have brought my E-Statement along with me. I want bank stamp on it. The Executive told me that it is not possible as Credit card Dept queries are not taken care in this branch. As I insisted saying that I require it urgently because my due date is close, the Execuitve told me that Rs 118 would be charged & the statement would be given from the branch itself. I Complaint Regarding this to the "Head Private Banking Officer". I got a call from The Head dept & even they agreeed that it was the Executives Responsibility to give the Stamp on the E-Statement. I asked for an Apology Letter for the same but the complaint no is still UNSOLVED('ICICICARE=030-508-144'). I have given Rs 50000/- Revenue to the Bank in the last 1year. Thanks ICICI.

Company: ICICI Bank
Country: India

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