ICICI Bank
Unauthorised blocking of credit card

This is to bring to your notice that my ICICI BANK credit card # 5176533946720007 has been blocked by the bank without giving any valid clarification or prior notification.

I have not defaulted in paying my dues till date. For every statement generated I have paid more than minimum Amount which was required to be paid.

Amount paid till date:

Cheque no 24427 – Rs 5000/- paid on 08-Dec Statement - November

Cheque no 24428 – Rs 5000/- paid on 27-Dec Statement - December

Cash paid 9400/- for the statement of January

Card has been blocked from 8-Feb. After receiving the statement when contacted Customer Care Unit it was informed to me that my card has been blocked and I need to pay 50% of the outstanding to unblock it. They have also informed me that my details have been given to collection department and unless and until I pay the said amount they are not going to unblock my card. Also, they are not providing any reason for the same. For the month of February, total amount due is Rs 42, 706.49 and the minimum payment is Rs 2140/- and the due date for the same is 25-Feb.

Would like to understand to complete reason behind blocking customer’s credit card with out any notification even though customer is timely fulfilling the minimum due requirement.

Also please make note until and unless proper feedback for the concern issue is not

received, payment transactions pertaining to this credit card will be stopped from my end and would not expect any collection calls /visit from bank or third party collection franchises.

Failure to adherence to the subjected details serious legal action would be taken from my side for Mental Harassment with out any genuine issue hence kindly consider the same.

Looking forward for kind cooperation and reply.

Company: ICICI Bank
Country: India

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