ICICI Bank
Incorrect Debit on using ICICI debit card across a Non-ICICI atm

Hi,

I intend to register a complaint against ICICI bank wherein on 6th of April I tried to withdraw 7000 rupees and I headed for a close atm machine of State Bank of Indore (Sector 19, Noida). I first used my ICICI salary account debit card and the machine gave out a message (Response code - 072, Unable to process) and no money was dispensed. Just after this I tried with my ICICI savings account and the same message came. Upon all this I thought probably the ATM machine doesn't have cast to dispense.

The next customer got in and he was able to get money from the machine and this induced me to use my HDFC savings account debit card and this time the machine gave out seven thousand.

After half an hour I got two seperate sms's on my mobile that my salary account and savings account on ICICI bank have been debited 7000 each.

I immediately logged a complaint with ICICI customer care.

Its a terrible experience and ICICI bank is just asking me to wait. Intially they asked me to wait for 8 days, and now through another email they have asked me to wait for further 12 days.

Through this mail I want to make warn all ICICI customers to be very cautious in using ICICI debit cards across non-ICICI atm machines.

I will appreciate if you can help me find a way to get back my money. And let me tell you that this is the second time I am facing this issue. The previous case happened with me last year (one day prior to Diwali) when there was a similar transaction done for three thousand rupees and it took a painful three months period to get my money back from this bank.

Thanks.

Regards,

Vivek Sahni

Company: ICICI Bank
Country: India

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