ICICI Bank
Lying to customers

The last sentence summarises the complaint.

I had been to the Kalina branch of ICICI bank in Mumbai, to request for the stoppage of my internet banking account. The person at the helpdesk told me to do it through phone banking and the person at phone banking told me to contact the person at the branch. I went back to the helpdesk where they told me to type my password wrong a few times which would cause my account to get blocked.

I insisted that I wanted my internet banking account to be removed completely rather than just get blocked.

They did not know how to do this, so they told me to wait for a while. Five minutes later they called me to the desk and told me to give them my customer id. I did, and they entered it in their computer and said that my internet banking account is deleted. They also gave me a printer sheet which had something printed on it, scratched off the printed matter with a pen and told me to write a letter requesting for closure of the internet banking account, on the other side of the paper. I did so.

When I tried to access my internet banking account two days later, I saw that it was still existent, in a disabled state. They had lied to me that the account was removed. The letter which I wrote has probably ended up in a trash bin.

Besides, how could an ordinary helpdesk employee have the powers to remove an internet banking account by just typing the customer id?

Company: ICICI Bank
Country: India

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