ICICI Bank
Irresponsible behaviour of the staff

Hi,

I visited ICICI branch Srinagar Colony, Hyderabad on 05/05/09 to take 3 DDs

from my A/c. While I was filling the forms my token number came and I could

not see the counter number.

1) I rushed to counter 3 where a woman sat freely. I showed my token number

and requested her to take the DD forms. she rejected and replied that token

was not from her counter. In addition, asked me to go to next counter (4).

She was free for 5 minutes as there were no other customers but she did not

ready to accept my DD forms.

2) I stood in queue at other counter until my turn. Another woman was there.

She told that though I was customer to ICICI bank I have to pay transaction

charges Rs. 84/- for the DDs. I wrote the amount on the DDs and asked her to

take my DD forms. She replied very quietly that my token number was already

called and now she was looking another token so she could not accept the DD

forms. She asked me to go to another counter (9).

3) I was already late to my office. So went in hurry to the counter 9.

Another gentle man sat in that counter and he was talking with his

colleague. He told me to go to counter 4. I said that she herself sent me

here. He looked at my face and looked at forms and asked me why I wrote Rs.

84/- as transaction charges it should be Rs.83/-. I told that the woman in

the counter-4 told me 84/-. He asked from his counter her and she confirmed

that she told me Rs. 84/-. I requested him that I was already late and

accept it. He replied that it was not possible. He asked me to wait and went

to counter- 4 talked with her. Then some other person met him there and he

talked with him too for some time.

I was annoyed too much and stand to leave the bank. He shook his hand

signaling for wait. I replied him "I already wasted 30 minutes in this bank

I have neither the time nor the patience".

I went to Jubilee Hills, Hyderabad branch. There I got the DDs in 10-15

minutes. They told that I need to pay transaction charges for two DDs and

one DD is free.

I experienced the worst service at ICICI branch Srinagar Colony.

I just want to ask ICICI bank,

What does the ICICI bank staff think whether customers are part of their

work or interruption to their work?

To whom would they like to give priority whether to customers or friends in

working hours?

Does not the staff know the transaction charges?

Then who will know?

The worst thing is eventhough I complained about my experience through ICICI net

banking I did not get any response. After all the receiver is also an ICICI

employee. So they don't bother about the customers.

Regards,

Siva Rama Krushna,

SAP NetWeaver Portal consultant,

Ph: 40403456 Ext: 2533

Mobile: 9440397146

URL: www.yash.com

Company: ICICI Bank
Country: India

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