ICICI Bank
WRONG INTREST CHARGING

Madam, K/A P L.PRIYA

I THANK YOU FOR THE PROMPT REPLY.

I REGRET TO NOTE THAT YOU HAVE CHOSEN TO SHIELD YOUR LAZY UNCOOPERATIVE STAFF, IN THE PROCESS LOSING A SINCERE CARD CUSTOMER WHO PATRONISED YOUR CARD IN PREFERENCE TO THE OTHER CARDS.

I AM SURRENDERING YOUR CARD AS I DO NOT INTEND TO GET PENALISED FOR THE FAULTS OF YOUR STAFF WHO PREFER TO SEND A LOCAL CHEQUE FOR COLLECTION FROM CHENNAI INSTEAD OF SENDING THE SAME IN LOCAL CLEARING AND THEN PENALISE THE HAPLESS CARD HOLDER BY SAYING THE CHEQUE PAYMENT IS RECEIVED LATE.

ONCE BITTEN TWICE SHY, I PREFER TO SURRENDER THE CARD.

REGARDS.

P.G.SEKHAR

SENIOR MANAGER

CANARA BANK

UDYAMBAGH BRANCH

TILAKWADI BELGAUM-590006

MOB:-09480564119

On Fri, 24 Apr 17:39:41 0530 wrote

>Dear Mr. Sekhar, We regret for the inconvenience caused to you. We are deeply concerned with the issues raised by you in your e-mail and regret that our service have not lived up to your expectations. We make considerable effort on training our staff to ensure high levels of service. Your feedback will help us focus better. Once again, we apologize for the unpleasant experience and assure you that every effort is being made to ensure that such lapses do not recur. We regret our inability to reverse the charges as payment is received after the due date. Please drop other bank cheque 5 working days before the due date. We request you to understand that we need to follow company policy so as to enable smooth conduct of your credit-card account and thus ensure that you receive all the privileges you are entitled to. Sincerely, P L PriyaCustomer Service OfficerICICI Bank Limited "ICICI Bank now offers 8.50% p.a. on fixed deposits for 390 days and 590 days, 8.75% p.a. for 990 days. Please contact any ICICI Bank branch." Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking>Cards>>Credit Card>>View credit card e-statement. This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders. Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com CONFIDENTIALITY INFORMATION AND DISCLAIMER: This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank. &--Original Message&--

>From: sekhar (sekhar_1955@rediffmail.com)

>Date: Friday, April 24 12:28 AM

>To: customer.care@icicibank.com (customer.care@icicibank.com)

>Subject: Re: RE: Product: Credit Card / New Customer /sekhar_1955@REDIFFMAIL.COM MADAM C H RAJALAXMI,

>

>

>I HAVE JUST RECD MY CREDIT CARD STATEMENT BY EMAIL FOR THE PERIOD 19-03-09 TO 18-04-09.

>

>ON GOING THROUGH THE SAME I FEEL SOMETHING IS REALLY WRONG WITH YOUR COLLECTION DEPT, HERE AT BELGAUM..I FIND THAT AGAIN THERE IS A DEBIT OF RS 549.00 AS LATE PAYMENT CHARGES AND RS 72.34 INTEREST & RS 7.45 SERVICE CHARGES. IS THESE CHARGES DEBITED AT YOUR OWN SWEET WILL AND WISH OR IS THERE ANY RATIONALE FOR DEBITING THE SAME?

>

>I HAD MADE THE PAYMENT OF RS 7680.00 ON 04-04-09 BY CHEQUE NO 481387 DT 04-04-09 DRAWN ON CANARA BANK UDYAMBAGH BELGAUM BRANCH.THIS CHEQUE WAS DROPPED IN THE CHEQUE DROP BOX AT YOUR ICICI TILAKWADI BELGAUM BRANCH ON 04-04 AND THE SAID CHEQUE WAS DEBITED TO MY ACCOUNT ON 08-04.(07-04-09 WAS A BANK HOLIDAY IN BELGAUM)

>

>TO MY UTTER SURPRISE I RECD A CALL ON MY MOBILE NO 9480564119 ON 11-04 FROM ONE MR TONY OF YOUR BANK INFORMING ME THAT PAYMENT ON MY CREDIT CARD NO 5176 5335 5080 0004 IS DUE/OUTSTANDING AND THAT I SHOULD PAY ATLEAST THE MINIMUM AMOUNT OF RS 1830.00.I INFORMED HIM THAT I HAVE MADE THE FULL PAYMENT OF RS 7680/- BY CHEQUE AND ALSO THE SAID CHEQUE HAS BEEN DEBITED TO MY ACCOUNT ON 08-04 ITSELF.HE ENQUIRED IF I AM SURE THAT THE CHQ HAS BEEN DEBITED TO MY ACCOUNT TO WHICH I REPLIED HIM THAT I AM THE SENIOR MANAGER AND HEADING THE CANARA BANK BRANCH WHERE THIS CHQ HAS BEEN PASSED.HE ENQUIRED WITH ME IF I CAN GIVE HIM THE PROOF, TO WHICH I REPLIED I CAN GIVE HIM A CERTIFIED LEDGER EXTRACT OF THE ACCOUNT WHERE THIS CHEQUE HAS BEEN DEBITED.AFTER THAT I DID NOT HEAR ANYTHING FROM HIM.

>

>WHAT IS YOUR PROBLEM? IF YOU DO NOT WANT CUSTOMERS WE SHALL START USING OTHER BANK CARDS.I HOLD ANOTHER TWELVE CARDS ISSUED BY OTHER BANKS WHICH ALSO INCLUDES INTERNATIONAL GOLD CARDS.I CANNOT GO ON WRITING YOU MAILS EVERY MONTH ABOUT THE ILLEGAL CHARGES DEBITED BY YOU FOR FAULTS COMMITTED BY YOUR LETHARGIC PEOPLE HERE AT YOUR TILAKWADI BELGAUM BRANCH.IF YOU SAY SO I SHALL STOP USING YOUR CREDIT CARD AFTER MAKING THE PAYMENT OF RS THIRTY THREE THOUSAND AND ODD DUE ON 05-05-09.DO NOT WORRY I SHALL MAKE THE FULL PAYMENT .IF YOU FEEL THAT I SHOULD CONTINUE AS YOUR CARD CUSTOMER KINDLY REVERSE THE THREE ILLEGAL CHARGES DEBITED TO MY ACCOUNT FOR NO FAULT OF MINE.

>

>YOU CAN GO THROUGH THE ATTACHED MAILS WHICH WILL HIGHLIGHT HOW I HAVE BEEN TROUBLED BY YOUR PEOPLE IN THE PAST ALSO.

>

>REGARDS,

>P.G.SEKHAR

>SENIOR MANAGER

CANARA BANK

UDYAMBAGH BRANCH

TILAKWADI

BELGAUM-590006

0831-4212791

09480564119

Company: ICICI Bank
Country: India

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