ICICI Bank
Eversal of payment of credit card

In justice being done by icici bank ltd. and icici lombard.iwould hav e the privilege to attract ur kind attention to the fact that i have been at fault to have a credit card bearing no 4477 4744 3456 8005 in 2007 from that period to till date never get the benefit of the credit card.however i got a call from the icici bank through phone no 91-67576329, 67576299 and 91-2228036299 on which i was talked by miss rita and gaurav who insisted me to have the insurance policy but i flatly refused to have the insurance policy.i told them that i want to cancel my credit card.they told me that u can not cancel ur credit card unless u got a clearnce from the lombard insurance company mumbai. I told them that i am not the holder of icici lombard policy then why should i need the clearance from icici lombard.they told me either u r holding the insurance policy or not u have to obtain that clearance.inspite of my refusal they told me that this conversation is being recorded in our office.in a few minutes u will receive a call from icici lombard insurance mumbai and say 'yes' to their questions so that the credit card be cancelled.at that time i was not the holder of any kind of policy nor use this credit card. at the same time i got a call from the lombard insurance company mumbai to have a insurance policy but i instantly refused to get an insurance policy (this conversation is also recorded as per the statement of concerned official).that on the same time and day, i got a call from Ms.ritu and saurav again and they asked me why u have said "no"to their questions.these two officials misguided me by saying that if u do not reply their questions in"YES"ur credit card will not be cancelled.i was unaware about the cancellation procedure due to this, these persons got the benefits of my unawareness regarding the cancellation procedure.that in spite of my refual, the lombard insurance company issued an insurance policy against my will and consent.in the month of october 12 i put my credit card after cutting the same into four pieces along with an application to cancel my membership card /policy with immediate effect in the icici bank drop box phase-7 s.a.s.nagar (mohali) with the request not to send me any statement as well and against my consent.the icici lombard started debiting the amount of instalment from my credit card. on it again contacted the call centre dated 06.01. 08.01. 13.01. 23.01. and05.02.2009.for the cancelation my credit card as well as reversal of payment deducted for the instalment of the policy. Thatin between i corresponded through e-mail for cancellation the card and policy.in this regard the bank e.mailed me the cancellation No. SR-86329572 DATED 16.11.2008 and SR-86594233 dated 18.11.2008. THAT i contacted many times Mr. SAURAV at their phone no 022-67576322. He assured me that u would not have to pay any payment regarding the payment of policy and the whole amount would be reverted. That i want to clear here that Ms. Rita and Mr.saurav told me that in case u receive the lombard policy.it depends upon u whether u want to keep that policy or not u will not have to pay any payment regarding the same. SIR, IT IS HUMBLY REQUESTED THAT U MAY KINDLY LOOK INTO THE MATTER PERSUALLY AND GIVE ME JUSTICE IN HTIS REGARD.I AM A SIMPLE AND COMMOM PERSON AND DO NOT HAVE SO MUCH KNOWLEDGE IN THIS REGARD.I HAVE BEEN MAKING BEFOOL BY THE CALL CENTRES OF THE ICICI BANK.I AGAIN REQUEST U TO KINDLY REVERT MY ALL OUT STANDING BEING SHOWN BY THE BANK AND ENQUIRE INTO THE MATTER. I DO NOT KNOW HOW MANY INNOCENT PEOPLE ARE BEING BEFOOLED BY THE EXECUTIVES OF THE CALL CENTRES AND HOW MANY PERSONS ARE BEING TORTURTED MENTALLY AND SNATCHING THE HARD EARNED MONEY FROM US. EXPECTING IMMEDIATE AND PROMPT ACTION IN THIS REGARD AND PROVIDE ME A GREAT RELIEF FROM THIS PROBLEM

Company: ICICI Bank
Country: India

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