ICICI Bank
Wrong information communicated from Customer Care

Hi,

My Credit Card billing date is 7th of every month. In the current month i.e. June, i did a transaction on 9th of this month and my billing date get change suddenly to 11th of every month.

Before doing this transaction i did a call to ICICI customer care regarding my billing date and EMI options available on my card. They told me that your billing date is 7th of every month and you can avail the 3 months EMI option on your card usage for any transaction above 2500 amount.

After doing the transaction, when i called customer care, now they are telling me you can not convert this transaction in to EMI and your billing date has been change to 11th of every month.

So the transaction i did on 9th of june was supposed to get bill on 7th of july but that has been billed after 2 days i.e. 11th of june.

This happen because of two reasons: first, the Bank didn't communicate me prior regarding billing cycle change and the information provided by customer care executives are fake.

Please look into this issue because the services of ICICI bank to their customers are very fake especially for Credit Cards. They say something else and do something different from there words.

Thanks in advance.

Regards,

Ashish Maurya

Company: ICICI Bank
Country: India

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