ICICI Bank
Utility Bill payment service failure

Dear Sir/Madam,

I received a call from ICICI bank representative for subscribing to the utility bill payment service. I accepted the offer and got subscribed. I was confirmed that bill is not paid for the 1st month after subscription, but the complaint is for non-payment for the second billing date. Before the date of my bill payment, i confirmed twice at ICICI bank customer care that my bill payment shall be done by the bank or not and was assured of the same.

My bill was not paid and the biller (Tata indicom) informed me that payment has not been made and my serivces shall be terminated in case not paid soon. I de-register the service because of this failure from Bank's part and wanted bank to bear the late payment charges.

After 6weeks of my follow up on customer service and email exchanges on icici bank account, i get response that these charges shall not be paid by bank. Customer care directs me to online email channel to account manager and account manager otherwise. Pls see attached logs of email exchanges which i could produce as evidence.

I seek late payment fees as well as want bank to be penalised by min Rs.5000/- for not only not adhering to service committed but also cause harassment in follow-up and wasting my time in doing so.

Pls help on the resolution of the same.

Thanks in advance.

Regards,

Abhay

Company: ICICI Bank
Country: India

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