ICICI Bank
Amount debited from my saving Bank Account without any intimation

Hi

This is Himanshu Gangarde from delhi. I am holding salary account (004601505425), with ICICI Bank, New Friends colony New delhi, since Feb. On 19/07 by the use of internet banking i came to know that my a/c 004601505425 is debited with INR 6, 316.95 with discription 377041503780008, i have no given any debit instruction for the same. I called customer care of saving a/c dept and they said that amount have been debited against my credit card no 377041503780008 (which i had already closed one year back after full payment) and routed the call to credit card dept. Even after waiting for more than half hour no one has responded. I called the credit card dept directly and explained my problem. I was shocked when the executive said that the bank has wright to 'Auto Debit' the amount from my other ICICI Bank Account even without my notice. When i asked for the clarification he said that he doesn't have any information, i have to send email and later they will respond. I requested them to atleast revert back my paid amount, but they denied for that also.

This is absolutely cheating the customer. Due to this unnoticed transaction my other commitments got effected. I had to pay my loan and that got failed. Please do take appropriate action and help me in this regard

Please suggest me further action – I want your suggestion. Should i go to consumer court. I am very much upset

with regards

himanshu gangarde

Ph no 09350682863

Company: ICICI Bank
Country: India

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