ICICI Bank
Taking charge when ATM says insufficiant funds

Hi..

By mistake I typed amount as 11000 in place of 1100 when my available balance was Rs 7681.23. For this the bank has deducted Rs 28 for such failed transactions as ATM DECLINE CHG. When I enquired I found the following answer from bank..

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Dear Customer,

1st transaction: We would like to inform you that there is only Rs 7681.23 is available in your account on June 15 but you have request for Rs 11, 000 for cash withdrawal so the ATM declines and the charges are debited to your account.

2nd transaction: We would like to inform you that there is only Rs 7681.23 is available in your account on June 15 but you have request for Rs 10, 000 for cash withdrawal so the ATM declines and the charges are debited to your account.

Kindly note that the charges of Rs. 28 will be charged for decline (unsuccessful) transactions at ATM's or Merchant outlet due to insufficient funds in savings account.

The Decline charge is Rs 25/- per transaction 10.30% Service Tax.

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I therefore like to register complain about ICICI Bank for this. My question is why should a customer pay for just his mistake?

Hope this will answered and rectified soon.

Thanks & regards,

Vibhuti Kuma

Company: ICICI Bank
Country: India

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