ICICI Bank
Equest denied by customer care

Dear Sir / Madam,

I am very much disappointed with ICICI bank helpline whose statement contradicted with the two service officers. One of the cheque issued to me from Income tax dept. which was my returned amount was not accepted because of the Typo error by the Income tax dept. ("Gauraung" instead of "Gurung" was written on the Cheque). I have see the status and know that its lying at ICICI bank Naraina Branch, New Delhi. But when I called up ICICI bank helpline (Officer I spoke with was Ananth Reddy from Hyderabad office) denied to take my request saying that there's no information about my cheque. I provide him the account no., cheque no., amount, date of deposit, branch where i had made my deposit, date of dispatch. But Ananth Reddy said that he'll not be able to help me resolve this issue because there's no details. I am astonished to see that two officers giving me two different statement. Few days back only i spoke to one of the customer care officer and he gave me the actual status about my cheque and also recommended me to call after few days to put up a request for delivery. And now the other officer is flatly denying that there's no information about my deposit which means that my cheque has either been lost or they are just not ready to help me out. The amount isn't much (Rs. 5050), I can't take the follow up everyday when the customer care is only a phone call away and if they flatly deny us to help then where would we go for seeking help.

Company: ICICI Bank
Country: India

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